Shipping policy

1. Order Processing Time

Orders are typically processed within 2 business days after payment has been successfully received and verified.

Please note:

  • Orders are processed on business days only, excluding weekends and public holidays
  • Processing time may be extended during peak periods, promotions, product launches, or holiday seasons
  • Orders placed after 4:00pm(GMT+8) may be processed on the next business day

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We currently ship to the following locations:

  • [Hong Kong]
  • [Australia]
  • [Bahrain]
  • [Bulgaria]
  • [Canada]
  • [China]
  • [Croatia]
  • [Cyprus]
  • [Czechia]
  • [Estonia]
  • [Greece]
  • [Hungary]
  • [Indonesia]
  • [Ireland]
  • [Japan]
  • [Jordan]
  • [Kazakhstan]
  • [Kuwait]
  • [Kyrgyzstan]
  • [Latvia]
  • [Lithuania]
  • [Luxemburg]
  • [Macau]
  • [Malaysia]
  • [Malta]
  • [Oman]
  • [Philippines]
  • [Poland]
  • [Portugal]
  • [Qatar]
  • [Romania]
  • [Saudi Arabia]
  • [Singapore]
  • [Slovenia]
  • [South Korea]
  • [Spain]
  • [Taiwan]
  • [Tajikistan]
  • [Thailand]
  • [United Arab Emirates]
  • [United Kingdom]
  • [United States]
  • [Uzbekistan]
  • [Vietnam]

    If your location is not listed, please contact us at inquiry@bioharmonystore.com before placing an order.

 

3. Shipping Timeframes

Estimated delivery times vary depending on the shipping destination, courier, customs processing, and local delivery conditions.

Estimated Delivery Times

  • Local orders: 1–3 business days
  • International orders: 7–20 business days
  • Remote areas: Additional delivery time may apply

These timeframes are estimates only and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout based on factors such as:

  • Delivery destination
  • Package weight or size
  • Selected shipping method
  • Order value

We may also offer:

  • Free shipping on orders offered for most countries over varies amount
  • Promotional shipping discounts from time to time

Any applicable shipping charges will be clearly shown before you complete your purchase.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country or region.

Unless otherwise stated:

  • These charges are not included in the product price or shipping fee
  • The customer is responsible for any customs duties, import taxes, or related charges imposed by local authorities

We are not responsible for delays caused by customs clearance procedures.

6. Tracking Information

Where tracking is available, a tracking number will be sent to you once your order has been shipped.

Please note:

  • Tracking updates may take time to appear after shipment
  • Some shipping methods or destinations may have limited tracking visibility
  • Delivery updates are provided by the carrier and may be subject to delays

If you do not receive your tracking information within 3 business days, please contact us at inquiry@bioharmonystore.com

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete shipping details
  • Failed deliveries due to address errors
  • Additional shipping charges resulting from returned or re-routed packages

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes once an order has been processed or shipped.

8. Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the courier. While we will do our best to assist, BioHarmony is not responsible for delays caused by the shipping carrier, customs, weather, local delivery disruptions, or other events beyond our control.

If your package is lost or significantly delayed, please contact us and we will help you review the shipment status with the carrier.

For packages marked as delivered:

  • Please check with household members, neighbors, building management, or your delivery location
  • Please contact the carrier directly for proof of delivery or delivery investigation

We are not responsible for stolen packages after confirmed delivery, to the extent permitted by applicable law.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged item(s)
  • Photos of the shipping label, if applicable

We will review the case and provide an appropriate resolution where applicable.

10. Split Shipments

In some cases, an order may be shipped in multiple packages depending on product availability, warehouse logistics, or package size restrictions.

If your order is split into separate shipments, you will be notified accordingly, and tracking details may be provided for each shipment where available.

11. Delivery Refusal or Failed Delivery

If a package is refused by the recipient or cannot be delivered due to incorrect address details, failure to claim the package, or repeated unsuccessful delivery attempts, the package may be returned to us or disposed of by the carrier.

In such cases:

  • Original shipping charges may not be refunded
  • Return shipping fees, customs charges, or handling fees may be deducted from any eligible refund
  • If the package is destroyed or abandoned by the carrier or customs, no refund may be available

12. Supplements and Shipping Restrictions

Certain supplement products may be subject to import restrictions or regulations in some countries or regions. It is the customer’s responsibility to ensure that ordered products are permitted for import into the destination country.

BioHarmony is not responsible for:

  • Orders delayed, rejected, confiscated, or destroyed by customs
  • Regulatory restrictions in the destination country
  • Any losses resulting from non-compliance with local import laws

Please check your local regulations before placing an international order.

13. Contact Us

If you have any questions about shipping, please contact us:

BioHarmony
Website: www.bioharmonystore.com
Email: inquiry@bioharmonystore.com
Address: Room 1508, Fotan Industrial Centre, 26 Au Pui Wan Street, Fo Tan NT Hong Kong