Terms of service
Terms of Service
Effective Date: 17th March 2026
Website: www.bioharmonystore.com
Company Name: Harmony Natural Health Co. Limited
Welcome to BioHarmony These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
1. Use of Website
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction, or you are using this website under the supervision of a parent or legal guardian
- You will use this website only for lawful purposes
- You will not misuse, disrupt, or interfere with the operation or security of the website
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a user has violated these Terms.
2. Products and Services
We offer wellness and supplement products through our website. All products are subject to availability, and we reserve the right to modify, discontinue, or limit the sale of any product at any time without prior notice.
We make reasonable efforts to ensure that product descriptions, images, pricing, and other content are accurate. However, we do not guarantee that all information on the website is complete, current, or error-free.
3. Health Disclaimer
The information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, treatment, or prevention of any disease.
Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision.
Your use of our products is at your own discretion and risk.
4. Orders and Acceptance
All orders placed through our website are subject to acceptance and availability. After you place an order, you may receive an order confirmation email; however, this does not guarantee acceptance of your order.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Restrict orders that appear to be placed by resellers, distributors, or unauthorized parties
- Request additional verification before accepting or processing an order
If your order is canceled after payment has been processed, we will issue a refund in accordance with our refund procedures.
5. Pricing and Payment
All prices displayed on the website are in USD unless otherwise stated. We reserve the right to change prices at any time without prior notice.
You agree to provide current, complete, and accurate billing and payment information for all purchases. By submitting payment information, you authorize us to charge the applicable amount for your order, including taxes, shipping fees, and other disclosed charges.
We are not responsible for any fees, exchange rate differences, or additional charges imposed by your payment provider or bank.
6. Shipping and Delivery
Shipping times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including courier delays, customs processing, weather conditions, or inaccurate shipping information provided by the customer.
Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout, to the extent permitted by applicable law.
Please review our Shipping Policy for more details.
7. Returns and Refunds
Returns, refunds, and exchanges are subject to our Return Policy and Refund Policy.
Due to health, safety, and hygiene considerations, opened or used supplement products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please review our applicable policies before making a purchase.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, images, product names, branding, website design, and other materials, is owned by or licensed to BioHarmony and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, transmit, display, or exploit any website content without our prior written consent.
9. User Conduct
You agree not to:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to the website, servers, or networks
- Upload or transmit malicious code, viruses, or harmful material
- Interfere with the website’s functionality or security
- Use false information when placing orders or submitting inquiries
- Copy, scrape, or commercially exploit website content without authorization
We reserve the right to take appropriate action against any prohibited use of the website.
10. Third-Party Links
Our website may contain links to third-party websites or services for your convenience. We are not responsible for the content, policies, practices, or accuracy of any third-party websites.
Accessing third-party websites is at your own risk, and you should review their applicable terms and policies.
11. Limitation of Liability
To the fullest extent permitted by law, BioHarmony, its directors, officers, employees, affiliates, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:
- Your use of or inability to use the website
- Any errors or omissions in website content
- Any delay or failure in performance
- The use of any products purchased through the website
- Unauthorized access to or alteration of your information
Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the amount paid by you for the relevant product or order, to the extent permitted by law.
12. Disclaimer of Warranties
This website and all products and services provided through it are offered on an “as is” and “as available” basis, except as otherwise required by law.
We make no warranties, express or implied, regarding the operation of the website, the accuracy of content, or the availability of products, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Indemnification
You agree to indemnify, defend, and hold harmless BioHarmony, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to:
- Your breach of these Terms of Service
- Your misuse of the website
- Your violation of any law or the rights of a third party
14. Privacy
Your submission of personal information through the website is governed by our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy.
15. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
You agree to provide accurate, current, and complete information and to update your account information as needed. We reserve the right to suspend or terminate accounts that contain inaccurate, misleading, or incomplete information.
16. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Hong Kong, unless otherwise required by applicable law.
17. Changes to These Terms
We reserve the right to update, revise, or modify these Terms of Service at any time by posting the updated version on this website.
Your continued use of the website after any changes become effective constitutes your acceptance of the revised Terms.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
BioHarmony
Website: www.bioharmonystore.com
Email: inquiry@bioharmonystore.com
Address: Room 1508, Fotan Industrial Centre, 26 Au Pui Wan Street, Fo Tan NT Hong Kong